KOKOROSTYLE Exchange & Refund Policy
📦 Delivery
All orders placed through our online store will be shipped via postal service, express delivery, or local courier. Some special products may require separate arrangements—please refer to individual shipping policies for details.
If your order has not yet been shipped, you may request a cancellation and receive a full refund with no additional charges.
🔁 Exchange Policy
Customers may request an exchange for the same item (e.g., different size or color, subject to availability) within 3 days of receiving the product.
Each item is eligible for one exchange only.
All shipping fees incurred for exchanges are the customer’s responsibility.
Items must be in brand-new, unused condition, with original packaging, tags, labels, accessories, and the original invoice included.
Customers may request an exchange for the same item (e.g., different size or color, subject to availability) within 3 days of receiving the product.
Each item is eligible for one exchange only.
All shipping fees incurred for exchanges are the customer’s responsibility.
Items must be in brand-new, unused condition, with original packaging, tags, labels, accessories, and the original invoice included.
💰 Refund Policy
If a customer requests a refund after the order has been shipped or received, a 20% handling fee of the product's selling price will be charged.
Return shipping costs are the customer’s responsibility.
Refunds will only be issued if the returned item is unused and in original condition, with complete packaging, tags, accessories, and the original invoice.
All refunds will be processed using the original payment method.
If a customer requests a refund after the order has been shipped or received, a 20% handling fee of the product's selling price will be charged.
Return shipping costs are the customer’s responsibility.
Refunds will only be issued if the returned item is unused and in original condition, with complete packaging, tags, accessories, and the original invoice.
All refunds will be processed using the original payment method.
📝 Important Notes
All exchange and refund requests are subject to approval by KOKOROSTYLE.
If the return conditions are not met, we reserve the right to reject the request.
In case of any disputes, KOKOROSTYLE reserves the right of final decision.
All exchange and refund requests are subject to approval by KOKOROSTYLE.
If the return conditions are not met, we reserve the right to reject the request.
In case of any disputes, KOKOROSTYLE reserves the right of final decision.
